Returns

We accept returns within 30 days of delivery, including personalised items.

• Items must be returned in their original condition
• Return shipping costs are the responsibility of the customer
• We recommend using a tracked service

How to Return

1. Contact us to let us know the issue and ask to make a return.
2. Once the return is confirmed, to return your product, please mail your item to:

Print Photos, The Barn, Gore Court Road,
Maidstone, ME15 8RE, United Kingdom

Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect:

• We will offer a replacement, or
• A full refund

In these cases, we will cover return shipping where required.

Personalised Items & Image Quality

As our products are made using your uploaded images:

• The quality of the final product depends on the quality of the image provided
• Low-resolution or poor-quality images may result in lower print quality

This does not qualify as a fault.

However, you may still return the item within 30 days, provided you cover return shipping costs.

Design Adjustments

We may make minor adjustments (e.g. positioning or cropping) to ensure the best possible result.

If you require full control, you may request a preview before printing where available.

Refunds

Once we receive your return, we will inspect the item and notify you of the outcome.

• Refunds will be issued to your original payment method
• Please allow 7 business days for your bank or credit card company to process and post the refund to your account

Cancellations

Orders may be cancelled within 2 hours of purchase.

After this time, production may begin and cancellation may not be possible.