Terms & Conditions

Return Timeframe

You have up to 30 days from the date of delivery to return your items for a full refund.

Custom & Personalised Items

Unlike many competitors, our 30-day returns policy applies even to our personalised and custom print items. It's hugely important to us that our customers are happy with the prints they receive.

Return Conditions

Items must be returned in their original, unused condition to qualify for a refund.

Return Shipping

• Damaged or incorrect items: We'll provide return shipping labels at no cost to you
• Change of mind returns: Customer covers return shipping costs

Refund Process

Refunds will be processed back to your original payment method within 5-10 business days of receiving the returned item.

Delivery Areas

We currently offer delivery within the UK through our website. Some items may be available internationally through our Etsy store.

Shipping Methods

We primarily ship through Royal Mail, with some courier options also available. We regularly evaluate our shipping partners to provide the best value delivery prices.

Delivery Costs

Instead of using free shipping thresholds, we try to offer the best value on each product by sharing delivery costs between the customer and ourselves, keeping delivery charges as low as possible.

Lost or Damaged Parcels

We take full responsibility for items lost or damaged in transit. Please report any damage immediately upon opening your order. For suspected lost deliveries, we may ask you to wait additional days according to courier guidelines before processing a refund.

Production Times

Most custom or personalised prints are created within 2 working days. During peak periods like Christmas or Father's Day, production may take longer. We'll always advise if new orders will take longer than our standard timeframe.

Order Confirmation Service

We offer an optional order confirmation service for a small additional fee, allowing you to review and approve how everything looks before printing begins.

Order Cancellations

You can request to cancel your order until production starts. Once work has begun on your custom print, cancellation is no longer possible.

Payment

We accept all major debit cards, credit cards, and payment providers. Payment is charged at the time of order.

Optional Upgrades

We offer optional upgrade services including priority production, faster delivery, and tracked delivery options for an additional fee.

Photo Quality Requirements

Please ensure you provide high-quality, high-resolution photos, especially for larger prints. Photos sent through messaging apps like WhatsApp or Telegram get compressed and reduced in quality.

Quality Issues

• Poor printing quality: We'll provide return postage and a full refund
• Low-quality source images: Unfortunately, we cannot assist with issues caused by poor source material

If you're unsure about your photo quality, please contact us before ordering and we'll be happy to check.

Product Care Instructions

• Our metal prints are designed for indoor use only
• Avoid placing in areas with regular strong direct sunlight, as powerful sunlight will degrade inks over time
• Clean gently with a soft, dry cloth

Photo Privacy

Your personal photos are treated with the utmost care and confidentiality. We only use your images for the specific products you've ordered.

Data Protection

We comply with UK GDPR regulations and only collect information necessary to process your orders and communicate with you about your purchase.

Photo Storage

Customer photos are securely stored only for the duration needed to complete your order, then permanently deleted from our systems.

About Our Business

PrintPhotos is a small family business based in South East Kent, England, specialising in handcrafted metal photo prints using sublimation printing technology.

VAT Information

We are not currently VAT registered.

Age Restrictions

We do not offer any age-restricted prints. All our products are suitable for all ages.

Business Address

Our full business name and address can be requested via our contact form.

Governing Law

These terms and conditions are governed by English law, and any disputes will be subject to the jurisdiction of English courts.

Website Usage

You may use our website for lawful purposes only. You agree not to use the site in any way that could damage, disable, or impair our services.

Your Content

By uploading photos to our service, you confirm that you own the rights to these images or have permission to use them. You retain all rights to your photos.

Our Content

All content on this website, including text, graphics, logos, and images (excluding customer photos), is our property and protected by copyright law.

Service Limitations

While we strive for perfection in every print, we cannot guarantee that our service will meet all your requirements or be completely error-free.

Liability Limits

Our liability to you for any loss or damage is limited to the value of the specific order in question. We are not liable for any indirect, special, or consequential damages.

Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or supplier issues.

Courier Delivery Responsibility

As a small business, we rely on courier services to deliver our products to you. While we dispatch all orders within our stated timeframes, we cannot be held accountable for any delays caused by courier services once items have left our workshop.

Our responsibility ends when we have produced and dispatched your order within our stated production timeframes. Any subsequent delays are the responsibility of the chosen courier service.